About the IT Help Desk
The IT Help Desk provides front-line technical support to all Ä¢¹½ÊÓƵ students, faculty, and staff. We are advocates committed to resolving the technology issues affecting students and employees and providing detailed resolutions and general systems information.
Important Security Updates to myÄ¢¹½ÊÓƵ/myVCCS – Effective Immediately
In order to enhance the security of user accounts, the VCCS has made several important changes to how alternative email addresses and mobile numbers are managed. These updates are effective immediately.
Learn More
Reset Password or Unlock Account
Use these online tools to reset and unlock your MyÄ¢¹½ÊÓƵ and NVCC accounts. This is the fastest way to resolve account issues and avoid waiting for the IT Help Desk.
MyÄ¢¹½ÊÓƵ Multi-Factor Authentication (MFA)
All users must enroll in the following Multi-Factor Authentication (MFA) to access Canvas, SIS, and other critical myÄ¢¹½ÊÓƵ tools.
- : Use the RapidIdentity app for authentication.
- : Use text messaging for authentication.
- : Use Time-Based One-Time Password (TOTP) for authentication with the Microsoft Authenticator App.
- : Use Time-Based One-Time Password (TOTP) for authentication with the RapidIdentity App.
If you successfully set up MFA but fail authentication twice, please wait 15-20 minutes before you reattempt or risk account lockout. Options for individuals who do not possess a smartphone, cell phone, or other mobile device are still being researched by VCCS. We will make this information available as soon as we can.
Contact Us
Hours of Operation
- Monday - Friday: 8:00 a.m. - 5:00 p.m.
- Phone: Call 703.426.4141 or toll-free at 855.259.1019.
- - use this link if you are experiencing issues accessing the Ä¢¹½ÊÓƵ Services Portal outside of normal business hours and we will respond the next business day.
- (Deaf/TTY Communication Services)
Prior to Contacting the IT Help Desk
We have been experiencing issues with users not being able to sign in after changing their password. If you experience this issue, please close all browser windows and try again. If that does not work, login using your username in ALL CAPS. Example: enter bbb123 as BBB123.
Need to reset your myÄ¢¹½ÊÓƵ password? You can often reset it yourself, and avoid waiting on hold for an agent by clicking on the Forgot Password link on the .
If you are unable to reset your password using the Forgot Password link, you can call the IT Help Desk for assistance. Please have the following information available:
- Your StudentID or EmplID
- Your SSN if you do not know your StudentID or EmplID
- Your myÄ¢¹½ÊÓƵ username if available